Returns:

You must notify us within 30 days of receipt that you wish to cancel your purchase. The notice must be given to us either by email ([email protected]) otherwise also by using the standard cancellation form. In your message, you must make it clear to us that you wish to exercise your right of withdrawal.

Without giving us clear notice of your return and the reason for your return. The customer will be asked to pay for the return shipping.

Cancelling part of the purchase:

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.

Return:

You must return your order to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase and return. We bear the direct costs in connection with the return of the item. You bear the risk of the item from the time of requested return to the delivery date of the item (to our warehouse).

Lack of original packaging may possibly constitute an impairment, so to be sure of being able to receive all the money back, it is recommended that the item be returned in original packaging.

Item return and right to withdrawal:

You will lose your right of withdrawal if you break the seal on items for health protection or hygiene reasons that are not suitable when opened.

The condition of the item when you send it back:

You are only liable for any deterioration in the value of the item, which is due to handling after delivery. You must not take items into actual use if you plan to return.

If it has been tried in addition to what is described above, we consider it to be used, which means that if you cancel the purchase, you will only receive part or nothing of the purchase amount, depending on the commercial value of the item.

Refund of the purchase amount:

If you regret this purchase, you will get back the amount you paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted.
If you exercise your right of withdrawal. We will refund all payments received from you, including delivery costs (we do not incur additional costs due to your own choice of another form of delivery, we already choose the cheapest form of standard delivery). We do not cover returns with undue delay and under all Circumstances items need to be shipped to us within 14 days from the date we received notice of your decision to return. We conduct such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned.

If you want to make use of the right of withdrawal, you must send goods to the following address:

NORDIC E-LAB LTD,
112C High street, Hadleigh,
IP7 5EL England.
Company number: 12166492
 
 

Label the shipment with “Return”
We only receive returned items sent directly to our address, so do not ship without delivery.
Remember to send the package properly, we recommend sending the package as an insured package with GLS. Contact information of the nearest Post Office.